Description

Where system downtime carries direct revenue impact or contractual service-level obligations, support must be continuous and the response commitment correspondingly short.

Support operates around the clock with an on-call rotation, a 1-hour response and 4-hour resolution target. Performance and security management is proactive rather than reactive, forty development hours per month are included, and a quarterly roadmap workshop maintains delivery direction as the platform evolves.

Priced at 5,800 USD per month. Unused development hours do not carry forward.

What is included

• 24/7 support with on-call rotation
• 1-hour response, 4-hour resolution target
• Proactive performance and security management
• 40 development hours per month
• Quarterly roadmap workshop

Model: Monthly retainer  ·  Unused development hours do not carry forward  ·  Reference: IP-SUP-03

Best for: Business-critical systems carrying service-level obligations or immediate commercial cost of downtime.

Prices in USD, excluding applicable taxes. Figures are indicative and confirmed following a Discovery engagement (IP-CSD-01).