Description

Once an application ships on a regular cadence and serves customers who expect a timely response, business-hours coverage becomes insufficient. This plan extends both the coverage window and the response commitment.

Coverage operates 07:00 to 22:00 CET with a 4-hour response and 8-hour resolution target. Security patching and scheduled releases are included in scope rather than billed separately, together with sixteen development hours per month. Access is provided by ticket, chat and telephone.

Priced at 2,400 USD per month. Unused development hours do not carry forward.

What is included

• Extended-hours support, 07:00 to 22:00 CET
• 4-hour response, 8-hour resolution target
• Security patching and releases
• 16 development hours per month
• Ticket, chat and telephone channels

Model: Monthly retainer  ·  Unused development hours do not carry forward  ·  Reference: IP-SUP-02

Best for: Growing platforms with a defined release cadence and users active outside standard office hours.

Prices in USD, excluding applicable taxes. Figures are indicative and confirmed following a Discovery engagement (IP-CSD-01).